FAQ
HOW LONG DOES SHIPPING TAKE (INTERNATIONAL AND DOMESTIC)?
All orders take 2-3 business days to be processed after being placed. For orders within the U.S., shipping normally takes 3-5 business days. Shipping times for international orders vary depending on your destination and preferred duties and taxes payment method. As soon as your order ships, we'll send you an email containing tracking information so you can track your own shipment. It can take up to 48 hours for your courier to generate tracking information on their website. If your tracking information hasn't appeared within 5 business days, please contact info@inclusivejewelry.com
WHERE DO YOU SHIP TO?
We ship anywhere within the U.S., and to select international destinations. For more information on international shipping see here. We don't ship to P.O. boxes (either international or domestic).
DO YOU HAVE FREE SHIPPING?
Yes! We have free shipping on domestic orders over $100 USD. Unfortunately, at this moment, we cannot provide free shipping internationally.
HOW CAN I RETURN AN ITEM SHIPPED INTERNATIONALLY?
You have 30 days to return anything you don't want to keep. Due to costs incurred by international shipping, Inclusive Jewelry can only provide refunds for the cost of the product sold. Refunds will not include the cost of shipping, duty, and taxes. To obtain a refund for import duty and taxes, please contact your local customs office.
Before returning the product, make sure to email us you’re your order number and the product you purchased at info@inclusivejewelry.com
DO I HAVE TO PAY CUSTOMS AND DUTY CHARGES ON INTERNATIONAL ORDERS?
Yes, any customs fees, import duties, taxes, or other local charges are your responsibility. They are beyond our control as they are set by the Customs Authority of the destination country, and they depend on a number of factors such as local VAT rates and local import taxes. For returns, international customs duties and sales taxes are non-refundable through INCLUSIVE JEWELRY. However, you may be able to recover these by contacting your local customs office directly. As it varies from country to country, you might want to check your customs office's policy before returning your items.
WHAT HAPPENS IF I ORDERED THE WRONG SIZE?
Unfortunately, at the moment, we’re unable to exchange orders directly. The best option, is to return your purchase and re-order the item you desire.
CAN I EXCHANGE MY ORDER?
We don't offer exchanges. The best way to “exchange” your purchase is to return your order and re-order the product you desire.
WHAT IF I PLACED MY ORDER WITH THE WRONG ADDRESS?
In any account you have given us the wrong address, we are not liable for the contents of the package and are not obligated to give you a refund. If the package is lost or stolen and you have not paid for shipping with insurance, we are not liable for the contents of the package and are not obligated to give you a refund.
WHAT DO I DO IF MY JEWELRY IS DEFECTIVE OR I RECEIVED THE WRONG ORDER?
We pride ourselves on the quality of every piece we send our to our customers. If, however, you do encounter a piece that is not up to standard, we are happy to investigate. Please send your order number and a photo of the defective or incorrect piece to info@inclusivejewelry.com and our Customer Support Team will be happy to help resolve right away.
CAN I COMBINE DISCOUNTS/DISCOUNT CODES?
A limit of one (1) discount may be applied to each order. If a second discount code is applied, our system will automatically select the better deal and the other discount will not be applied. Discount codes cannot be used in conjunction with free shipping discount codes, referral credit, referral codes or any other type of discounts
For any other questions please contact info@inclusivejewelry.com.